Job Description

Job Description

The Zone Administrative Assistant is responsible for enabling the success of 7-Eleven stores, franchises, and operational employees by assisting remote offices and 7-Eleven stores with general administrative tasks. These tasks include assisting stores with general requests, routing customer inquiries/complaints, disseminating information to offices and 7-Eleven stores, and updating distribution lists.

Assists the Zone Leader in the day-to-day operations of the Zone including travel arrangements. May also provide limited support to the Regional Development Director, Human Resource Leader, Franchising, Market Managers, and Store Readiness.

• Prepares correspondence, expense reports, activity reports and other reports for ZL.

• Reviews and/or approves expense reports, purchase requisitions, and other requests on behalf of the ZL.

• Manages ZL’s calendar, including scheduling appointments and meetings.

• Coordinates all Zone meetings and travel, including in-house meetings in person and via video.

• Manages the Zone office, including the phone system, video, copier, supplies, postage, security badges, if applicable, building maintenance, housekeeping, etc.

• Serves as the site coordinator for all telecommunications and IT-related activities.

• LDB (Location Data Base) maintenance – keys all supervisor alignments and updates store profiles.

• Serves as the Zone’s fleet coordinator for leased cars, including vehicle orders and transfers, driver qualification forms, and acts as liaison between the Zone, SSC and GE.

• Maintains and updates the Zone store list, org chart, market list, and key personnel contact list.

• Orders and processes all awards for RI quarterly meetings.

• Prepares anniversary and/or birthday letters for FZs and staff.

• Assists HRL, Development, Franchising, AP, MMs and FCs with transfers/terminations to the TPU.

• Assists new hires, corporate credit cards, leased cars, etc.

• Pulls daily and monthly financial reports for the Zone. This requires a familiarity with 7-IA, Business Objects, EZ Query, and QlikView.

• Reviews AP7 and AP8 reports to ensure charges are allocated to the correct cost center; creates ACS cases for corrections.

• Notarizes franchise agreements and other documents as needed.

• Assists licensing with communication to the FCs/Stores re’ new and renewed licenses and certificates.

• Serves as the Zone coordinator for the 7-Eleven Experience, formerly the USE.

• Reviews weekly customer relations reports, follows up and responds to complaints and inquiries to the Zone.

• Performs all other duties as required and/or assigned by the ZL in managing the Zone.

Requirements:

• Education: High School/GED or Associate -2-Year or Equivalent experience.

• Experience: 5 years of relevant work experience working in a high-paced, management level environment.

• Must be able to work independently, with minimum direction and oversight.

• Possesses excellent written, oral, and organizational skills, and able to effectively communicate in written and oral format with both internal and external contacts.

• Displays consistent, logical, and orderly thinking.

• Strong project management skills and ability to work under pressure.

• High level of responsibility and sensitivity to SEI’s goals and purposes.

• Strong computer skills – Word, Excel, PowerPoint, Access Database, Adobe.

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