We are seeking a talented individual to join our Digital Transformation team at Mercer. This role will be based anywhere in the United States. The Delivery Manager (“DM”) is a leadership role in Mercer’s Workday AMS Consulting organization. Delivery Managers are responsible for oversight of resources and workflow in their respective functional areas and play a critical role in ensuring delivery of world-class customer experience. As Delivery Manager of the Financials pillar, you must be Workday Certified in one (or more) areas of Workday Financials (Adaptive Planning certification is a plus but not required). We will count on you to: Act as people leader to a team of consultants providing support to our clients in the areas of Workday Financials and Adaptive Planning. Triage incoming client tickets to provide initial estimates and assign the proper resources based on skillset and capacity. Oversee in-flight tickets assigned to your team, ensuring timeliness of response and quality of delivery. Provide support for ticket escalations as needed which may include direct interaction with clients on occasion. Act as a Product Lead or SME, responsible for knowledge sharing, mentoring and coaching. Meet utilization targets through triaging new tickets as well as through direct client support. Assist Regional Success Leaders and Customer Success Managers in scoping ad hoc projects. You’ll be joining a top Workday partner and will partner with Mercer’s team to deliver best in class Workday solutions What you need to have: Active Workday Certification in any Workday Financials SKUs. 5+ years of experience as a certified Workday consultant at the level of a subject matter expert. 3+ years of post-production support for multiple Workday Financials SKUs. Previous people leadership experience. Excellent written and verbal communication skills are essential Passion for exceptional customer service and customer collaboration Ability to successfully navigate client-facing situations and coordinate support resources Excellent written and verbal communication skills Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. The applicable base salary range for this role is $111,600 to $223,200. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: June 30, 2025 Mercer
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