Job Description

Position: System Integrator

Location: On-site - Pittsburgh, PA 15222

Hours: Monday - Friday 2:30pm-11pm EST

About the Role

Insight Global Evergreen is working with an AR/VR technology leader here in the Pittsburgh area in supporting the long term effort to make person-to-person communication in Virtual Reality indistinguishable to real life. The System Integrator will work closely with the User Studies team to understand ongoing issues with capture stages and correct these issues to keep the stages operational for external participants.

Responsibilities

• Providing onsite troubleshooting, maintenance, and technical support for the capture systems during the capture process.
• Maintain and address component bugs and issues.
• Analyze frequent failures and make suggestions for how to solve these issues.
• Create lasting solutions for frequent or recurring issues.
• Assembly support for system upgrades.
• Escalate any non-standard issues to the appropriate Client team using an internal issue reporting tool.
• Helping to maintain system documentation.
• Collect data to verify component performance.

Qualifications

• Bachelor’s degree in computer engineering, engineering technology, or computer science or relevant experience (2 years of professional experience).

Required Skills

• Experience in a product or field support role.
• Experience troubleshooting in a Linux environment and proven experience going into Linux terminals and using Linux command line utilities.
• Experience with hardware root cause analysis and related data collection.
• Experience with detailed technical documentation and use of a ticketing or tasking system such as Jira.
• Experience in a production-based environment with an understanding of how to update task documentation.
• Network troubleshooting: understanding network protocols, how to set up IP addresses, ping different devices that aren’t coming online.
• Scripting (Should be able to write basic automation tasks in bash or python).
• Experience running cable, wires, or understanding of fiber connections.
• Strong communication skills.

Preferred Skills

• Experience with virtual reality systems, cameras and optical systems, lighting systems, and audio systems.
• Experience calibrating and debugging sensors.

Compensation :

$29/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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