The Senior Director, Operations Excellence is a high-level leadership role responsible for driving and implementing strategic initiatives to improve operational efficiency, reduce costs, and enhance overall business performance. This involves leading cross-functional teams, managing budgets, and developing and implementing operational excellence programs. This strategic role is pivotal in ensuring the seamless execution of the organization's most critical initiatives, driving value realization, and fostering a high-performance culture.
The Sr. Director of Operations Excellence collaborates cross-functionally with key Restaurant Support Center (RSC) teams—including Marketing, Supply Chain, Culinary, Training, IT, Human Resources, and FP&A—to develop and execute strategies that drive top-line sales growth while optimizing gross margin, cost of goods sold (COGS), and labor productivity. This role ensures operational initiatives are aligned with Guest satisfaction, food quality, and brand standards, maintaining a balanced focus on financial performance and operational excellence.
ESSENTIAL REQUIREMENTS & KEY RESPONSIBILITIES
REQUIRED SKILLS AND EDUCATION
PHYSICAL DEMANDS
The Sr. Director, Operations Excellence is expected to be able to perform the job functions with or without reasonable accommodation. Physical demands include:
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