[Native proficiency KOR/ENG Bilingual is a Must for this role]
Welcoming Entry - Senior level in Sales Management!
Qualification
● Strong communication skills with a problem-solving attitude
● Excellent computer skills ( MS Office in particular)
● Organizational and time-management skills
● Hands-on experience with CRM software
● Highly motivated, self-directed, and customer service oriented
● Demonstrate strong attention to detail and a sense of urgency
● Ability to learn and perform multiple tasks in a fast-paced environment
● Ability to work independently as well as in a team environment
● Associate's degree (Community College degree)
Responsibilities
● Assisting customers of US branch with product-related questions by email and in-person
● Handling claims regarding refunds or exchanges
● Processing orders are given over the phone, email, or internal ERP system
● Handling communication with customers and vendors to ensure on-time payment
● Assisting in coordinating the delivery process to meet guarantees to customers
● Manage relationships with customers
● Update internal databases with account information
● Liaise with internal teams to ensure proper pre-and post-sales service
● Prepare, file, and retrieve sales-related documents such as invoices and PO Status
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