Creative Automation & Success Manager Job at Cape - Creative and campaign automation, Miami, FL

c0xCMnc5OXk2dlc3SFdGMloyVUxXVWFWamc9PQ==
  • Cape - Creative and campaign automation
  • Miami, FL

Job Description

As a Creative Automation & Client Success Specialist, you’ll be at the intersection of creativity, technology, and client success. Your mission is to help leading brands and agencies in Brazil scale their creative production using Cape’s Template Designer, our in-platform design tool.

You’ll not only design high-performance templates but also manage onboarding processes, lead training, and act as a strategic partner to our clients, guiding them through a smooth adoption of Cape. This role combines creative design with project and relationship management, ideal for someone who thrives on collaboration, ownership, and impact.

What You’ll Do

🎨 Template Creation & Design Strategy

  • Design dynamic templates that automate and scale creative production across platforms.
  • Translate creative briefs into flexible templates built for performance and brand consistency.
  • Partner with internal teams to ensure designs meet both aesthetic and technical needs.

🤝 Client Onboarding, Training & Success

  • Own the onboarding journey for clients from kick-off to rollout.
  • Lead hands-on platform training (1:1 and group), empowering clients to create and manage their own campaigns with Cape.
  • Be a trusted point of contact for questions, support, and adoption guidance throughout the client relationship.

📅 Project & Relationship Management

  • Coordinate onboarding and training timelines, manage expectations, and communicate progress clearly with both clients and internal teams.
  • Gather feedback from clients and translate their needs into actionable insights for our product team.
  • Ensure clients are not only satisfied but excited about the value Cape brings to their creative process.

🚀 Innovation & Americas Expansion

  • Be part of Cape’s LATAM growth story by shaping how creative automation is adopted in the region.
  • Help refine our approach to onboarding and support for large markets like Brazil.
  • Collaborate across teams (tech, design, strategy) to continuously improve our workflows and tools.

What We’re Looking For

  • Fluent in Portuguese and English (Spanish is a plus!)
  • Experience with Figma, Photoshop, InDesign, and/or After Effects.
  • Strong communicator and natural presenter (you’ll be leading client calls regularly).
  • Tech-savvy and enthusiastic about automation and smart workflows.
  • Great at managing multiple projects and timelines without losing the details.
  • 2+ years of experience in design, client success, or creative operations (agency or marketing team background a plus).
  • A fast learner who’s excited to grow with us across the Americas.

Why Join Cape?

  • Join a fast-growing start-up working with some of the world’s top brands and agencies.
  • Remote-first, flexible work culture with autonomy and support.
  • A young, diverse, and passionate team building the future of creative production.
  • The opportunity to grow your career at the crossroads of design, tech, and client success.

Job Tags

Remote job, Flexible hours,

Similar Jobs

Parkland Health and Hospital System

Patient Care Assistant - Hospitalist A - FT - Nights Job at Parkland Health and Hospital System

 ...satisfaction that support the overall goals of the nursing unit, the hospital and PHHS. 8. Takes responsibility for own education and...  ...disability, national origin, marital status, political belief, or veteran status.As part of our commitment to our patients and employees... 

LHH

Production Artist (Austin) Job at LHH

 ...Production Artist LHH Recruitment Solutions is currently seeking a production artist with 2 or more years of experience for a contract opportunity for a well-established food and beverage company. This position is fully onsite in Austin, TX. This is a great role that... 

TeleSearch Staffing Solutions

Packager Job at TeleSearch Staffing Solutions

 ...Start Date: IMMEDIATE Job Description: We are currently hiring Warehouse Packagers for a busy facility in Franklin, NJ . Join a growing team packaging nutritional supplements in a fast-paced environment. Responsibilities: Package nutritional supplement... 

UNIQLO

Mobility Coordinator Job at UNIQLO

 ...Position Overview: We are seeking a highly motivated Global Mobility Coordinator to join our team and support our global talent initiatives...  ...under pressure and manage multiple priorities. Business-oriented mindset with the ability to anticipate needs and offer... 

EVE Energy Co.,Ltd.

Finance Accounting Intern Job at EVE Energy Co.,Ltd.

 ...reporting, budgeting, and forecasting activities Support monthly closings, account reconciliations, and expense tracking Conduct market and financial analysis to support strategic initiatives Help prepare presentations and reports for internal stakeholders...