Job Description

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Client Consultant Leader

The Divisional Client Consulting Leader is accountable for leading a Division-wide Client Consulting team that delivers high quality and efficient consulting to both internal and external clients across all of the Division’s Business Lines and Branches. This role reports directly into the Division’s US Client Experience Leader. The Divisional Client Consulting Leader has a direct impact on business outcomes such as client retention, client satisfaction, enhancing AJG’s value to our clients and prospects, achieving operating/margin targets and creating a culture of performance and continuous improvement. Through working directly with various Subject Matter Experts within our Business Lines, Practice Areas, Segments and Geographies, this leader will ensure that our Consultants retain our clients by continually expand our relationships within the clients, reinforce our value proposition, actively increase our revenue/client while helping them solve their people issues and meet their strategic goals. Provides leadership to the Branch/Regional Client Consulting Leaders, which includes all aspects of talent acquisition, development, engagement, etc.

Key Reporting Relationship:

• Reports to Division’s US Client Experience Leader

Critical Competencies:

• Proven ability to lead and achieve desired results from a dispersed workforce.
• Familiar with well-known process improvement/quality methodologies.
• Able to balance the unique needs of our clients while maximizing operational efficiency.
• Demonstrates a breadth and depth of consulting expertise focused on expanding relationships, service quality, people, process and technology.
• Prior experience designing and implementing improvements in consulting discipline.
• Known for developing employees and teams with significant experience leading and managing teams (preferably in a matrix environment).
• Strong communicator at all levels.
• Role model for achieving performance standards and champion of Gallagher’s shared values.
• Strong planning and organizational skills with the ability to handle varied tasks/instructions.
• Successfully manages competing priorities.
• Able to be flexible when required, responding to change and learning opportunities.
• Independently manages multiple tasks and responsibilities for self and teams

Responsibilities:

• Build relationships within GBS US Leadership, including the RPs and APs to collaborate on strategic direction of the Consulting team
• Critical change and communication plans to ensure role clarity is achieved
• Evaluating & Activating Growth in the Retention Consultant Role - Currently the RCs (approximately 115 colleagues).
  • Finalize the RC comp plan with HR and Business
  • Lead the effort to train RCs on White Space expansion and technical/soft skills needed to be successful in the role
  • Participate/Drive Quarterly Business Reviews.
• Creating consistency in the Consultant Role and Achieving Growth – “Game Changing Consultants”
  • Consulting team members will grow revenue for the Gallagher will participate fully in revenue growth of the book they lead. The consultant role will guide the enablement of producers to be better This new role will ensure that the local consultants are positioned as a strong bridge to other Service Roles and Producers alike.
• Create Clear Career & Succession pathing and training , including role clarity documents laying out what everyone is responsible for in their current roles. At the same time creating and communicating all the possible paths for non-producers. 

Required:

• Bachelor's degree with 7+ years client service and/or claims management experience; or High School degree/GED with 2+ years client service and/or claims management experience.
• 10+ years experience leading a team.
• Appropriate licensing as required.

Preferred:

• Familiar with well-known process improvement/quality methodologies such as LEAN, Six Sigma, High-Performance Work Teams, etc.
• Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
• Prior experience designing and implementing.
• Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment.

Behaviors:

• Strong communicator at all levels

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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